Refund policy
30-day return policy
You may request a return within 30 days after your order is delivered. To start a return, use our Contact page at https://signalandseason.com/pages/contact. Include your order number, the email address used at checkout, the item you want to return, and the reason for the request.
Return eligibility
Items must be unused, in the same condition in which they were received, and in the original packaging. Proof of purchase is required. Returns sent without approval and return instructions will not be accepted.
Damaged, defective, or incorrect items
Inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include clear photographs of the item and packaging. Once the issue is verified, we will provide the appropriate replacement, return, or refund instructions at no additional shipping cost to you.
Change-of-mind returns
For an approved return that is not caused by damage, defect, or an incorrect item, the customer is responsible for return shipping. Original shipping charges are not refundable.
Items that cannot be returned
We cannot accept returns for gift cards, personalized or custom products, opened personal-care goods, hazardous materials, flammable liquids or gases, or items marked final sale. Contact us before purchasing if you are unsure whether an item can be returned.
Exchanges
The fastest way to receive a different item or variant is to request a return for the original item and place a new order after the return is approved.
Refunds
We will notify you after an approved return is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact us through the Contact page.
Contact
For all return and refund requests, use https://signalandseason.com/pages/contact. We normally respond within 1–2 business days.